Trawello Health Services Private Limited (“THS”), having its registered office address at Excel Coworks , #552, Vinayaka HBCS Layout Nagarbhavi Bangalore, Karnataka India 560072.

THS is committed to respecting the privacy of every person who shares information with it or whose information it receives. Your privacy is important to us and we strive to take care and protect the information, we receive from you to the best of our ability.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, use, processing, disclosure and transfer of your Personal Information (defined below) when You use the Trawello website available at URL: operated by THS (“Website”) or mobile application “HealthyKID Parent ” available for download at Google Play Store , Apple App Store (“Application”), operated by THS or avail any services (“Services”) offered by THS through the Website or Application.

The terms ‘You’ or ‘Your’ refer to you as the user (registered or unregistered) of the Website, Application or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to THS. The terms that are used but not defined in this Privacy Policy shall have the same meaning as in the “Terms and Conditions” document available here.

1. Name

2. Birth date/age

3. Blood group

4. Gender

5. Address (including country and pin/postal code)

6. Location information

7. Phone number/mobile number

8. Email address

9. Physical, physiological and mental health condition, provided by You and/or Your Health Care Professional or accessible from Your medical records

10. personal medical records and history

11. User details as provided at the time of registration or thereafter

12. Records of interaction with THS representatives

13. Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used

14. Master and transaction data and other data stored in Your user account.

15. Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files

16. User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID

17. Any other information that is willingly shared by You (collectively referred to as "Personal Information")

The methods by which We collect Your Personal Information include but are not limited to the following:

1. When You register on Our Website or Application

2. When you provide Your Personal Information to Us

3. During the course of Services provided to You by Us

4. When you use the features on Our Website or Application

5. Through your device, once You have granted permissions to Our Application (discussed below)

6. By the use of cookies (also discussed below)

Your Personal Information may be used for various purposes including but not limited to the following:

1. To operate and improve the Website or Application

2. To provide effective Services

3. To perform studies, research and analysis for improving Our information, analysis, services and technologies; and ensuring that the content and advertising displayed are customized to Your interests and preferences

4. To contact You via phone, SMS, email or third party communication services such as Whatsapp, etc. for appointments, technical issues, payment reminders and other security announcements

5. To send promotional mailings from Us or any of Our channel partners via SMS, email, snail mail or third party communication services such as WhatsApp, Facebook etc.

6. To advertise products and Services of THS and third parties

7. To transfer information about You if We are acquired by or merged with another company

8. To share with Our business partners for provision of specific services You have ordered so as to enable them to provide effective services to You .

9. To administer or otherwise carry out Our obligations in relation to any agreement You have with Us

10. To build Your profile on the Website or Application

11. To respond to subpoenas, court orders, or legal process, or to establish or exercise Our legal rights or defend against legal claims; and

12. To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Our Terms of Use, breach of Our agreement with You or as otherwise required by law

13. To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (referred to as “Purpose(s)”)

Once you download and install our Application, You may be prompted to grant certain permissions to allow the Application to perform certain actions on Your device. These actions include permission to:

1. read/write/modify/delete data in relation to the Application on Your device’s storage

2. view/access information relating to networks/access networks, including permission to send and receive data through such networks/access networks

3. determine Your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks

4. determine Your exact location from sources such as, but not limited to, GPS

5. view/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of Your device

6. access device information required to send notification/push notifications